Our Company Policies & other Document Downloads

Privacy Policy

Total Connections 2009 Ltd will only use the information that we collect lawfully (in accordance with the Data Protection Act 1998 and the GDPR).

We collect information about customers and suppliers for 2 reasons:

• To process orders or provide purchase orders.
• To provide the best service possible.

The type of information we will collect about customers when they place an order includes:

• Name/Company Name
• Address (Delivery and Billing)
• Phone number
• Email address

We will not email any company or individual in the future unless they have given us specific consent to do so. Anyone is able to refuse any marketing email from us in the future.

If registered with us as a customer/supplier, personal information is stored on our internal systems and our website simply verifies the contact as a customer/supplier of Total Connections 2009 Ltd.

We will never collect sensitive information about customers/suppliers without their explicit consent.

Personal information will be held securely in accordance with our internal security policy and the law. We will not transfer information outside the United Kingdom. We may use technology to track the patterns of behaviour of visitors to our site.

If you have any questions/comments about privacy, please visit our Contact Us page.

We use the information provided for the following purposes:

• To send updates regarding the status of an enquiry or order.
• WITH CONSENT, send newsletters and details of offers and promotions that may be of interest.
• To improve the design and content of the totalconnections2009.co.uk website.
• To perform other general marketing and promotional activities focused on our products and services.

When an order is placed with us we need to know the name, email address, delivery and billing address of the customer. This allows us to process orders and notify customers of its status.

We may also ask for a telephone number. This enables us to contact if there is an issue with the order.

When taking payment, we will also ask for a credit or debit card number and the card's expiry date.

This is used purely to fulfil the financial transaction.

WE DO NOT STORE YOUR CARD DETAILS ON OUR INTERNAL SYSTEMS.

Consent

By submitting information to Total Connections 2009 Ltd, the customer consents to the collection and use of this information by Total Connections 2009 Ltd. If we decide to change our privacy policy, we will post those changes on the website so that all stakeholders are aware of what information we collect, how we use it and under what circumstances we disclose it.

Data Security

We have designed our site to protect the information we collect online from unauthorised access.

Improving Our Service

Total Connections 2009 Ltd does not sell, trade or rent personal information to others.

We do not disclose the identifying information of individual customers with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers with the choice to opt-out or otherwise bar such unrelated uses.

Cookies

Cookies are pieces of information left in the settings of a web browser to identify a computer to a website when the user returns. Whenever a website welcomes the user and tailors data to the user's specifications, it is reading a cookie left in the browser and identifying information the user may have registered during previous visits, such as viewing preferences.

Total Connections 2009 Ltd currently does not use cookies for this purpose. This may change in the future, at which point the relevant privacy statements on this page will be updated.

International Privacy

The above privacy statement may not be applicable in all countries of visitors to our site. Security policies may vary according to the individual Internet laws in each host country.

Ethics Policy

The following principles provide the ethical framework that we aspire to while working with customers and suppliers, and other stakeholders.

In relationships with others - Human Rights

• Treat colleagues, stakeholders, customers, suppliers and the public respectfully and professionally, taking account of confidential issues when appropriate.
• Deal courteously with those who hold opinions that differ from ours.
• Respect cultural differences. We are committed to diversity in a working environment where there is mutual trust and respect and where everyone is accountable for their actions and feels responsible for the performance and reputation of our company.
• We are committed to providing a working environment in which employees can realise their full potential and contribute to business success.
• We aim to recruit, employ and promote employees on the sole basis of their ability to fulfill the requirements of the job. We are committed to developing and enhancing each employee's skills and capabilities.

In our work

• Operate with honesty and integrity in all our work, taking steps to identify and deal with unethical practices and professional misconduct.
• Reach conclusions based on evidence and professional practice, having considered all views.
• Disclose conflicts of interest and actively manage them.
• Protect the rights of whistle-blowers to voice their concerns about the company and its practices. As a company, we are committed to the highest standards of openness, probity and accountability. In line with that commitment, we expect employees (or other stakeholders) to voice their concerns in a confidential manner. As a company, we commit to respect the confidentiality, act upon the feedback received, and protect the individuals from any possible reprisals or victimisation.

Obeying the Law

• The Company and all our employees must comply with UK laws and regulations and conduct our operations in accordance with accepted principles of good corporate governance.
• Work to the standards of UK legislation as a minimum here and abroad, and operate according to local laws as required.
• We are committed to relations with our suppliers, customers and business partners based on obeying the law. We aim to protect our property (including intellectual property) and respect the property of others. In our business dealings we expect our partners to respect our business principles.
• We will never supply or purchase from organisations that have been known to deal in counterfeit goods.
• No employee may offer, give or receive any gift, payment or entertainment which is, or may reasonably be construed as being, a bribe.

In the Community

• We acknowledge the interdependency between the success of our business and the wellbeing of the communities in which we operate. We are committed to making a positive social contribution within those communities and acknowledge our responsibility to engage with the communities in which we work.
• We are committed to making continuous improvements in the management of our environmental impact to promote environmental care and awareness with emphasis on the need to reduce energy consumption and waste production and to monitor and report on environmental management.

Conflict Minerals

• Total Connections makes every effort to identify which of its products could potentially contain conflict minerals and requires that its suppliers confirm that their sources do not originate from conflict mines.

Child Labour

• We will never knowingly work with any organisation that uses child labour.

Bribery & Anti-Corruption Policy

Introduction

Total Connections 2009 Ltd is committed to applying the highest standards of ethical conduct and integrity in its business activities. Every employee and individual acting on the Company's behalf is responsible for maintaining the Company's reputation and for conducting business honestly and professionally.

The Company considers that bribery and corruption has a detrimental impact in business by undermining good governance and distorting free markets. The Company benefits from carrying out business in a transparent and ethical way.

The Company does not tolerate any form of bribery, whether direct or indirect, by, or of, its employees, officers, agents or consultants or any person or companies acting for it or on its behalf.

Company Commitment

The board and management are committed to implementing and enforcing effective systems to prevent and eliminate bribery, in accordance with the Bribery Act 2010. The Company has issued this anti-bribery and corruption policy outlining the Company's position on preventing and prohibiting bribery and corruption. This Policy applies to all employees and they are required to familiarise themselves and comply with the Policy.

Definition

A bribe is a financial advantage or other reward that is offered to, given to, or received by an individual or company (whether directly or indirectly) to induce or influence that individual or company to perform public or corporate functions or duties improperly. Employees and others acting for or on behalf of the Company are strictly prohibited from making, soliciting or receiving any bribes or unauthorised payments. As part of its anti-bribery measures, the Company accepts transparent, proportionate, reasonable and bona fide hospitality and promotional expenditure, whether given or received.

Penalties

A breach of these Policies by an employee will be treated as grounds for disciplinary action. Employees and other individuals acting for the Company should note that bribery is a criminal offence that may result in up to 10 years' imprisonment and/or an unlimited fine for the individual and an unlimited fine for the Company.

Wider Responsibility

The Company has a policy of not conducting business with service providers, agents or representatives that do not support appropriate anti-bribery and corruption objectives. The success of the Company's anti-bribery and corruption measures depends on all employees, and those acting for the Company, playing their part in helping prevent bribery.

Reporting

Therefore, all employees and others acting for, or on behalf of, the Company are encouraged to report any suspected bribery in accordance with the procedures set out in the Policies or in the case of third parties to the Company Secretary. The Company will support any individuals who make such a report in good faith.

Environment & Sustainability Policy

Total Connections 2009 Ltd recognizes that businesses can have a negative impact on the environment. We are committed to finding ways in which we can reduce the impact of our work both in the office, factory and stores, and when work takes us away from the office.

It is our policy to:

• Recycle as much waste material as possible.
• Dispose of materials that may be harmful to the environment using approved waste disposal companies.
• Avoid the use of paper wherever possible. For example, sending invoices and quotes via email as PDF files.
• Recycling equipment that is no longer of use to the company. For example, giving away items such as computers and printers that we no longer use.
• Keep energy usage low. Setting computers to sleep after 15 minutes and ensuring that computers are shut down after work.
• Reuse wastepaper (from the printer) where possible, making use of the blank side for notes etc.
• Using recycled paper for packaging fill.
• Avoid unnecessary travel by making use of instant messaging, video and audio conferencing, telephone and email.

Modern Slavery & Human Trafficking Policy

Introduction

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person's liberty by another in order to exploit them for personal or commercial gain.

We are committed to improving our practices to combat slavery and human trafficking.

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our slavery and human trafficking statement.

Organisational structure

We are a manufacturer of electrical connection products and a re-seller of associated power tools.

We have an annual turnover of £1.55m. The organisation is led by two directors. We employ a mix of consultants and employees, with approximately 10 people working in the organisation.

Our supply chains

Our supply chains are already mapped against a variety of humanitarian criteria (e.g. Conflict Minerals) and this will include slavery & human trafficking.

Our policies on slavery and human trafficking

We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business.

In light of the obligation to report on measures to ensure that all parts of our business and supply chain are slavery free, we have put in place a designated Modern Slavery and Human Trafficking Policy.

Our Modern Slavery and Human Trafficking Policy, and our workplace policies and procedures, demonstrate our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems to ensure slavery and human trafficking is not taking place anywhere in our supply chains.

Due diligence processes for slavery and human trafficking

Being a small company, with limited resources in place to conduct detailed due diligence, we rely on our suppliers to ensure that they have suitable and robust measures in place to combat modern slavery and human trafficking. As part of our initiative to identify and mitigate risk, we survey all our major suppliers to ensure that they are taking steps to comply with the law and have suitable procedures in place.

Supplier adherence to our values

We have zero tolerance to slavery and human trafficking. Where suppliers fail to satisfy our due diligence procedures, we are committed to ceasing trading with those suppliers. We have a policy of reporting to the relevant authorities any evidence of modern slavery and human trafficking and we protect the rights and well-being of whistle-blowers.

Training & Review

To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide training to those staff who regularly engage with suppliers. The policy is reviewed annually at the company's financial year end (end of October each year).

Approved & adopted for Total Connections 2009 Ltd by:

• Andrew Sangster (Managing Director)
• Ross Davies (Technical Director)

Conflict Minerals Policy

Total Connections 2009 Ltd is committed to the responsible sourcing of metals used in its products.

The company will only use suppliers who exercise due diligence to ensure that the metals they supply are not conflict minerals, as defined by the Responsible Minerals Initiative.

Total Connections 2009 Ltd will conduct its own due diligence with its suppliers on an annual basis.

The scope of the Total Connections 2009 Ltd conflict minerals declaration will be company-wide, and applicable to all minerals and metals used in its manufacturing.

Waste Electrical and Electronic Equipment (WEEE) Policy

Total Connections 2009 Ltd recognizes its responsibilities and obligations in support of, and compliance with, the European Union Directives on Waste, Electrical and Electronic Equipment (WEEE).

These regulations require that, when disposing of electrical and electronic equipment at the end of its useful life, it must be recycled and/or disposed of in accordance with the directive.

We are committed to take back waste electronic equipment when it has reached 'end of life'. Please contact us for details.